We always prepare a beautiful photo gallery for each hike on our website so that you can see who they are playing with or what mud puddles were most enjoyable. This way you get to see the action without the mud! You are always welcome to message us! Feel free to comment on any of our photo galleries.

You will still be charged for the hike since we would have rejected a potential hiker to hold your spot.  Notice of cancellations is greatly appreciated!  

It is not a test! We simply want to meet you and your puppy so we can bond a little. On their first hike the dogs usually don't understand what is going on or why this stranger is taking them away from home. A little bonding is always reassuring for you and your dog. Plus this gives us both a chance to ask all the questions we might have. 

No, most of our clients have a key lock box and they let us know the access code. That way they have control over the possession of the key to their homes. This is the preferred method for us and the lock boxes can be very reasonably priced at any home depot or similar store. Plus you will never lock yourself out again! If they feel comfortable they give us keys that we safely keep. But if you would like to be there to send off and receive your pooch we are glad to give you the days outline and highlights.

We highly recommend that the dogs get fed at least 3 hours before pick up to avoid car sickness or bloat (stomach torsion) while running. They can eat after the hike but PLEASE don't over feed them because they have been working out 4 hours, keep in mind they will sleep the other 20 hours of the day. Unless your pooch is underweight and has a hard time keeping weight on there should NOT be any need to increase their calorie intake. They are just burning extra calories and doing what they were naturally intended to do: roam their territory for long hours in preparation for a nice long and relaxing nap. Besides we do give out  treats during the hikes that work like power bars and munchies.

Since the nature of our service is quite rugged, the puppies bones and joints need to be strong and developed enough to endure jumping on logs and running through the bush. Your vet or breeder will give you the best advice in this regards. As a note of reference our youngest hiker was 9 months old but every breed and dog is different.

You know your pal better than anybody else and have a good idea of their energy level. Dogs of all sizes join our packs ranging from Dachshunds and Shih Tzus to Mastiffs and Great Danes, and young and old.  If we notice that any one of our pack members is struggling, we definitely stop and assess the situation. Our priority is to ensure that the whole pack is having a good time. In other words YES any dog is welcome to come on our hikes. We will always give our feedback on how your pup is doing as well as give an honest recommendation on how often they should come.

If there is a photo of your puppy that you really like you are welcome to have it! All of our fabulous photos from all our hikes are stored and organized for your perusing pleasure! There are various ways of finding the photo(s) you want in our photo gallery and there is an option at the bottom of photo that allows you to download whichever you like. You can even order prints right on the website by click on the add to cart button! If you would like a RAW file without the watermark we can get you that as well.

The invoicing works very similarly to your cell phone bill where you get your total at the end of the month with your dogs 'usage'. We'll send you an email and it will have a PDF attached with all the details. We accept cash, cheque, and e-transfers. 

We take great care when we introduce new dogs into our packs in order to get it right! The intake procedure involves the following:

- Meeting you and your dog at your home prior to their first hike gives us a leg up on the first day out, it gives us a bit of time to develop familiarity and shows your pup that we are acceptable strangers.  

- Getting into the truck on the first day is one of the biggest hurdles!  It is a slightly anxiety producing experience so we send out an extra truck on day 1 to reduce the number of dogs being transported per vehicle.  The new Bonehead rides up front so everyone gets to meet on the trail rather than in the truck.  

- The boss will always accompany  your dog's first hike and more if needed: an additional Packmaster is present in order to help integrate the new Bonehead.  Having the extra set of hands means that we can introduce new members in a gentle way and keep them from being overwhelmed by the experience.  We do a behavioural assessment by introducing them to different scenarios and in the rare cases that we decide the service isn't right for your dog  we can just leave.