FAQ - boneheads Pet Services. Vancouver Dog Walking. A better alternative to doggy daycare!

FREQUENTLY ASKED QUESTIONS


-- WHAT IS YOUR AREA OF OPERATION?

We service a large section of Vancouver and Coquitlam as well as all of Port Moody  and most of Burnaby and Port Coquitlam. There is some flexibility in our pick up area so please feel free to ask and we'll do our best to make it work. You can check out the map here for an easy reference.

-- HOW WILL I KNOW HOW MY DOG'S DAY WAS?

We always prepare a beautiful photo gallery for each hike on our website so that you can see who he/she are playing with or what mud puddles were most enjoyable. This way you get to see the action without the mud! You are always welcome to give us a call and ask to speak to him/her to get the slobber first hand. Also we try and regularly update our twitter feed @bone_heads as well as our Facebook page. Feel free to comment on any of our photo galleries or facebook post and let us know how we are doing.


-- WHAT HAPPENS IF I FORGET TO CANCEL A SCHEDULED HIKE AT LEAST 48 HOURS IN ADVANCE?

Chances are that you still will be charged for the hike since we would have rejected a potential hiker to hold your spot. This is not a guarantee, mind you, we just don't want to catch anybody off guard by if we do charge you. This can easily be avoided by just giving us couple of days heads up so we can fill the spot!

-- WHAT IS THE INTERVIEW FOR? CAN MY DOG FAIL?

It is not a test! We simply want to meet you and your puppy so we can bond a little. On their first hike the dogs usually don't understand what is going on or why this stranger is taking them away from home. A little bonding is always reassuring for you and your dog. Plus this give both you and us a chance to ask all the questions we might have as well as arrange for any specific requests or tell us about any details. So far every dog has gotten the job as a new Boneheads hiker!

-- DO I HAVE TO BE HOME WHEN MY DOG IS PICKED UP OR DROPPED OFF?

No, most of our clients either have a key lock box and they let us know the access code. That way they have control over the possession of the key to their homes. This is the preferred method for us and the lock boxes can be very reasonably priced at any home depot or similar store. Plus you will never lock yourself out again! If they feel comfortable they give us keys that we safely keep. But if you would like to be there to send off and receive your pooch we are glad to give you the days outline and highlights.

-- SHOULD I FEED MY DOG BEFORE OR AFTER THE HIKE?

We highly recommend that the dogs get fed at least 3 hours before pick up to avoid car sickness or bloat (stomach torsion) while running. They can eat after the hike but PLEASE don't over feed them because they have been working out 4 hours, keep in mind they will sleep the other 20 hours of the day. Unless your pooch is underweight and has a hard time keeping weight on there should NOT be any need to increase their calorie intake. They are just burning extra calories and doing what they were naturally intended to do: roam their territory for long hours in preparation for a nice long and relaxing nap. Besides we do give out snacks and treats during the hikes that work like power bars and munchies.

-- HOW OLD DOES MY PUPPY NEED TO BE TO START HIKING?

Since the nature of our service is quite rugged, the puppies bones and joints need to be strong and developed enough to endure jumping on logs and running through the bush. Your vet or breeder will give you the best advice in this regards. As a note of reference our youngest hiker was 6 months old but every breed and dog is different.
Since the nature of our service is quite rugged, the puppies bones and joints need to be strong and developed enough to endure jumping on logs and running through the bush. Your vet or breeder will give you the best advice in this regards. As a note of reference our youngest hikers are 6 months old but every breed and dog is different.

-- CAN MY MINIATURE / SENIOR DOG GO ON HIKES?

You know your pal better than anybody else and have a good idea of their energy level. Luke is our smallest (7 lbs) and he walks by my side making sure he takes the least difficult trail, very wise since by the end of the hike he can out run them all since he rationed his energy. On the other hand Kafka is one of our eldest hikers, at 12 and with arthritis on her knees she hikes 5 days a week with no problem at all. If we notice that any one of our pack members is struggling, we definitely stop and assess the situation. Our priority is to ensure that the whole pack is having a good time. In other words YES any dog is welcome to come on our hikes. We will always give our feedback on how your pup is doing as well as give an honest recommendation on how often he/she should come.

-- WHAT DO THE DOGS DO WHEN THEY ARE NOT HIKING?

The pick up and drop off process usually takes up 2.5 hrs of our day depending on the route, the rest they are horsing around in the wild. We might take short 5 minute breaks to take photos, catch our breath, or have a little snack and reward good behaviour. We also spend another half hour or so for doggy wipe down at the end of the hike depending on how many hikers we have that day.

-- HOW DO I DOWNLOAD A PICTURE I LIKE?

If there is a photo of your puppy that you really like you are welcome to have it! All of our fabulous photos from all our hikes are stored and organized for your purusing pleasure! There are various ways of finding the photo(s) you want in our photo gallery and there is an option at the bottom of photo that allows you to download whichever you like. You can even order prints right on the website by click on the add to cart button! If you would like a RAW file without the watermark we can get you that as well.

-- HOW DOES THE INVOICING WORK?

The invoicing works very similarly to your cell phone bill where you get your total at the end of the month with your dogs 'usage'. We'll send you a email and it will have a PDF attached with all the details. We accept cash, cheque, or even credit card through the PayPal link on the bottom of your invoice. Pay online! It's all the rage these days..

-- DO YOU TAKE HUSBANDS OR BOYFRIENDS?

Yes we do but we usually charge extra because they don't like the treats that we give them. Big babies.. ;-)
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